TERMS & CONDITIONS

Please familiarise yourself with our terms and conditions of service before booking an appointment, reading online content or utilising any other services of ours.

Disclaimer

Daniela Marie Naturopathy is owned and operated by Daniela Marie (BHSc., Naturopathy) whom obtained her qualification at Endeavour College of Natural Health and is a member of the Australian Traditional Medicine Society (ATMS).

The information and work seen is original and the property of Daniela Marie Naturopathy, similarities to previously published material is coincidental. We are not responsible for any interpretation of our content that differs from what was meant and/or stated. Daniela is not liable for damages of any kind to any person who chooses to apply and use the information held on this website.

The content provided on this website is for informational purposes only and should not replace professional individualised advice. The content is written with up to date research but due to the endless research of the health industry, some content may not reflect current evidence-based information.

Code of Conduct

Daniela Marie Naturopathy acknowledges health practitioners outside of the Australian Health Practitioner’s Regulation Agency (AHPRA) must adhere to the Code of Conduct for Certain Health Care Workers. More information can be found here.

Informed Consent

Daniela obtains informed consent and delivers non-invasive, patient centred care approach within her scope of practice. When necessary, Daniela may recommend an appropriate referral if a individual case is outside her scope of practice.

Bookings and Payment terms

All prices are quoted, and payments are processed in Australian Dollars ($AUD). Pricing is subject to change without notice. Bookings can be made via the website using the Halaxy booking service. Deposits are required to confirm bookings. Third party partners may retain certain details when making the booking such as but not limited to name, credit card number, contact details etc.

Cancellation Policy

Daniela Marie Naturopathy follows a strict policy regarding cancellation. Cancellation of a consultation requires a minimum of 24 hours’ notice. If a cancellation is made less than 24 hours before the scheduled consultation time, a fee of 50% of the consultation fee will be charged to the client. 

If a cancellation is made 8 hours or less before the consultation or a failure to arrive to the consultation (no show), will result in the full consultation fee to be charged to the client. This is due to the fact that it is very difficult to fill in the consultation time with such short notice, therefore costs of running the business needs to be covered.

Rescheduling

Appointments can be rescheduled up to 24 hours prior to original appointment time. This can be completed via contacting Daniela via email. If the practitioner is unable to attend a consultation, the client will be advised as soon as possible and will be given the opportunity to reschedule.

Additional consultation time will not be offered for late arrivals and 100% of the fee will be charged.

Behaviour and etiquette

We ask that you respect our staff, processes, and facilities so we can provide a comfortable and safe environment. We do not tolerate inappropriate behaviour, aggressive comments or gestures. The practitioner reserves the right to terminate the consultation immediately if necessary and the client will incur 100% of the fee.

Change of Mind

If you feel you have received a product that is not up to standard, please contact us to discuss it further.

New client intake forms

At the time of booking an intake form will be emailed to all new clients. We kindly request you fill this form in within 48 hours of your appointment.

Privacy

Daniela Marie Naturopathy acknowledges and adheres to the Commonwealth Privacy Act 1988 and the Australian Privacy Principles. Personal information is obtained via communication by telephone, email, our website, third parties, media and is collected for the primary purpose of delivering our services to you/providing information to our clients.

Disclosure of personal information may include to third parties where you consent to the disclosure or use or where required or authorised by law.  

Personal information is stored in a way to protect it form loss, misuse, unauthorised access, or disclosure. Personal information is to be kept in client files, which are required by law to be kept for a minimum of 7 years.

This policy may change or be updated at any time.